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Case studies

Transformation demonstrated through outcomes.

Our work begins with the business problem, not the technology.

Explore how SOFTC helps organisations improve operations, connect systems, automate processes and create measurable change.

  • AI-enabled customer support transformation

    AI-enabled customer support transformation

    Retail & E-commerce — a retail and e-commerce operation with more than 800 employees and 24/7 online customer activity needed a more scalable way to handle recurring support demand.

  • Sales order to purchase order automation

    Sales order to purchase order automation

    CPG & Distribution — a large trading and distribution company in the Gulf region needed to reduce manual processing between sales orders and purchase orders.

  • Finance reconciliation automation

    Finance reconciliation automation

    Finance & Operations — a retail and e-commerce operation processing more than 80,000 monthly transactions across gateways and banks needed a faster, more controlled reconciliation process.