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Retail & E-commerce Consulting

Connected retail. Better customer experiences. Smarter operations.

Modern retail needs more than a website or store system. It needs connected operations across POS, e-commerce, inventory, customer service, payments, finance, fulfilment and reporting.

SOFTC helps retailers improve how these parts of the business work together — from strategy and process design through technology, automation and implementation.

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How we help

How we help retailers

  • Retail strategy & transformation

    • Omnichannel transformation
    • Operating model improvement
    • Store and digital transformation
    • Customer journey optimisation
    • Technology roadmap and vendor advisory

  • Merchandise management & planning

    • Merchandise Financial Planning (MFP)
    • Demand forecasting
    • Assortment planning
    • Space and floor planning
    • Vendor and supplier management
    • Replenishment and allocation management

  • Supply chain & fulfilment

    • Warehouse management
    • Transportation management
    • Logistics and last-mile delivery
    • Supply-chain integration
    • Inventory visibility

  • In-store technology & customer experience

    • POS and store commerce
    • Self checkout
    • Electronic shelf labels
    • RFID and inventory technology
    • Customer relationship management
    • Loyalty and gifting management
    • Smart-store and IoT solutions

  • E-commerce & omnichannel

    • Digital commerce platforms
    • Mobile commerce applications
    • Product catalogue and content management
    • Order Management Systems (OMS)
    • Omnichannel commerce

  • Data, AI & automation

    • AI-enabled customer support
    • Retail dashboards and performance reporting
    • Forecasting and planning
    • Finance and payment reconciliation
    • Workflow automation

  • Security & governance

    • Customer data protection
    • Identity and access controls
    • Platform and cloud security
    • Governance and compliance

Where we typically create value.

  • Stock exists, but teams cannot see it consistently across channels.
  • Store, e-commerce and finance systems do not reconcile cleanly.
  • Customers receive different experiences across channels.
  • Manual workflows slow fulfilment, service or reporting.
  • Merchandise and supply-chain decisions rely on fragmented data.
  • Technology has grown in silos and is difficult to manage.

Retail transformation should connect the customer promise to the operation behind it.

SOFTC focuses on the full journey: the customer experience, the order, the inventory, the payment, the fulfilment, the service interaction and the finance process that follows.